Services

Strategy: We set out to understand your business then devise strategies that help you achieve your long-term objectives.

Our website strategies consists of practical solutions with a clear understanding of how these will be implemented at the various stages of your business lifecycle.

Our strategic services include:

  • Project Management
  • Website Testing
  • Stakeholder Management
  • Feasibility Studies
  • SWOT Analysis
  • Market Research
  • Commercialisation Due Diligence

We provide a single point of contact for each project, typically a Project Manager. A Partner oversees every project to ensure accountability.

Design: To ensure that your brand communicates well, we create designs that inspire and experiences that are intuitive and user-friendly.

Our Design services include:

  • User Centered Design (UCD) / User experience (UX) / User interface (UI)
  • Graphic design
  • Video & Animation (HTML5, Flash & Video)
  • Information architecture
  • Mobile interface design – smartphone, tablet & smartwatch
  • Wireframes design / Proof of concepts
  • Layout optimisation
  • Website accessibility

We constantly ask ourselves how the end users will interact with the website against the objectives of the website. By taking this user-centric design approach, we will provide your website visitors with an engaging brand experience, one that supports your company’s goals, and ultimately creates measurable results.

Development: We use class-leading development tools and our digital production facilities which enable us to deliver cost-effectively and efficiently.

We are highly conversable with web technologies (PHP, Java, .NET, Ruby on Rails, Google Web Toolkit, Yahoo UI, CSS, X / HTML, XML, MySQL, Javascript) and the latest open source platforms (Drupal, Joomla, Magento, VirtueMart, WordPress).

Our Development services include:

  • Content Management Systems (CMS)
  • Customer Relationship Management (CRM)
  • E-Commerce
  • Custom Web Applications
  • Web 2.0 Generation web design & development
  • Mobile Application development (iOS & Android)
  • Database systems
  • 3rd Party integration
  • Javascript / AJAX
  • Open Source specialists
  • Systems integration
  • Object Oriented programming
  • Documentation (design & maintenance)

The technology behind a website might not receive much attention, but it’s crucial that it’s designed with real-world considerations in mind, such as security, scalability, expandability, flexibility, running costs, etc.

Marketing: We help you to cut through the noise and engage users directly in conversation centered around your brand.

We help you to target, attract, convert and measure your website visitors with the long-term objective of growing your online customer base. We also assist you with devising campaigns designed to increase both the quantity and quality of visitors to your website.

Our Marketing services include:

  • Search Engine Optimisation (SEO)
  • Search Engine Marketing (SEM)
  • Social Media Optimisation (SMO)
  • Pay per click (PPC) / Google Ad Words
  • Group buy / Shopping aggregators
  • Website measurement & Analytics
  • E-Newsletters
  • Loyalty initiatives
  • Viral marketing
  • Web profiles
  • Video sharing
  • Geo-location targeting & Mapping services

All our websites are developed search optimisation (SEO) integral to the design; not an after-thought or an optional extra, but a core capability.

IT Solutions: We provide independent and experienced services covering the entire lifecycle.

Many small businesses lack the resources to employ full-time personnel. Our clients see us as extensions to their organisations.

The benefit here is that you now have a trusted advisor that you can call upon anytime alongside your accountant and lawyer. We will advise you the most appropriate solution in relation to your budget and long-term considerations such as reliability, scalability, ease-of-use, running costs, compatibility, ergonomics, energy efficiency, etc.

Our IT Solutions include:

  • Systems & Network design
  • Procurement, Installation & Testing
  • On-site troubleshooting
  • Secure wireless networks
  • System upgrades & migration
  • Virtualisation & Consolidation
  • Information security
  • Surveillance systems / Closed Circuit Television (CCTV)
  • Point of sale (POS)
  • Training & support

We provide prompt service within Melbourne metro area only. We have access to supplier prices so you never pay RRP.

e-Commerce: We offer online shopping solutions with secure real-time payment capabilities and fully-integrated back-ends.

We utilise the latest open source and proprietary e-Commerce shopping platforms, such as Magento, DragonCMS, VirtueMart. Our solutions are both cost effective to implement and operate with minimal staff, and common tasks are streamlined – often automated where possible – to minimise labour overhead.

We partner with vendors and channel specialists to deliver highly functional and integrated e-Commerce solutions that simply work.

Our e-Commerce services include:

  • Shopping Carts
  • Inventory management
  • Customer database management
  • Online promotions
  • Visitor tracking & Analytics
  • Competitor analysis
  • Search Engine Optimisation (SEO)
  • Payment gateways (PayPal / eWay / Commweb)
  • Point of Sale (POS) system integration (MYOB / Ironbark / Windward)
  • Integration with shipping companies (AustPost / Fastway)
  • Secure transactions
  • Data syndication
  • Reporting & analysis
  • Automated publishing to “shopping comparison” sites
  • Video content – tutorials & walkthrus
  • Information security
  • Email marketing
  • Staff training
  • Ongoing maintenance & Technical support
  • 3rd party & “middle ware” integration
  • Secure Socket Layer (SSL) certificates

All websites feature secure connections and all data is handled in compliance with Australian National Privacy Principles.